Shipping policy

Shipping Policy for smalldog.co.za

Last Updated: 2026

Thank you for shopping at smalldog.co.za. We are committed to getting your order to you as quickly and safely as possible.

1. Processing Time

At smalldog.co.za, we know you are excited to receive your items. All orders placed on our website are processed within 24 hours of purchase (excluding weekends and public holidays).

You will receive a confirmation email once your order has been processed and is ready to be handed to our courier.

2. Delivery Lead Time

We partner with reliable couriers to ensure swift delivery. Once your order has been handed over to the courier, the estimated delivery time is:

2 - 5 working days (excluding weekends and public holidays).

This timeframe applies to addresses within our standard delivery zones.

*Please note: Delivery to remote or rural areas may take an additional 1-2 days.*

3. Shipping Rates

R150 to R300

4. Order Tracking

Once your order is dispatched, we will send you a tracking link via email or SMS. This allows you to follow your parcel's journey until it arrives at your doorstep.

5. Delivery Issues

Incorrect Address: Please ensure your shipping address is correct at checkout. We cannot be held responsible for parcels delivered to an incorrectly provided address.
Failed Delivery: If you were not available to receive your parcel and it has been returned to the courier's local depot, there may be a redelivery fee.
Damages: If your parcel arrives damaged, please refuse the delivery or take photos of the damage immediately and contact us at info@smalldog.co.za so we can resolve the issue.