Terms of service

Terms of Service for smalldog.co.za

Last Updated: 2026

1. Introduction

Welcome to smalldog.co.za. These Terms of Service govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to be bound by these terms.

Our contact details are:

Email: info@smalldog.co.za
Phone: +27 87 078 2899

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

3. Accuracy, Completeness, and Timeliness of Information

We strive to ensure that all product descriptions, pricing, and availability on our website are accurate. However, we do not warrant that the information is error-free. We reserve the right to correct any errors and to change or update information at any time without prior notice.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

5. Order Limitations and Cancellations

We reserve the right to refuse or cancel any order placed on our website. This may include, but is not limited to, orders subject to inaccuracies in pricing or stock availability, or orders that we suspect are fraudulent.

If we cancel your order, we will notify you via the contact details provided and issue a full refund.

6. Payment Methods

We accept secure payment methods as presented at checkout. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method. Your transaction will be processed by our secure payment gateway.

7. Shipping and Delivery

All orders are subject to our Shipping Policy, which is incorporated into these Terms by reference. Delivery times provided (such as 2-3 days) are estimates only and commence once the order is handed to the courier, not at the time of order placement.

While we strive to meet these timeframes, we are not liable for delays caused by the courier, weather, public holidays, or incorrect address details provided by the customer.

8. Returns and Refunds

Please review our Refund Policy for detailed information regarding the return of products. All returns must comply with the conditions set out in that policy.

9. Limitation of Liability

To the fullest extent permitted by South African law, smalldog.co.za shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

Your use of or inability to use the service;
Any conduct or content of any third party on the service;
Products purchased or obtained through the service.

10. Indemnification

You agree to indemnify, defend, and hold harmless smalldog.co.za and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, and employees from any claim or demand made by any third-party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third-party.

11. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.